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Umnitza

Terms & Conditions

At Umnitza, our focus is to ensure you are as completely satisfied with your purchase as possible. While many of our parts are factory-level quality, we understand issues can arise — which is why we set out the guidelines below for support and warranty, so that every customer is handled with equality, consistency and efficiency. It is a requirement of every online order that you read and understand the terms set out in this document.

Standard support policy

Most items sold have online guides, YouTube DIY videos and forum links. Products range from simple DIY doable in your driveway with minimal tools, to parts requiring a dedicated toolbox — and some items, like bumpers and body kits, are recommended for installation by experienced professionals only.

  • Simple DIY level (light bulbs, some angel-eye kits, LED upgrades): support via online guides and/or videos and up to 2 emails.
  • Medium skill level (headlights, custom retrofits, DIY hardware, angel eyes): free online support up to 3 emails and 2 phone calls of up to 10 minutes per call. Calls or emails beyond this require pre-payment for support of "$50/hr with a minimum $50 charge."
  • Expert skill level (custom body work, custom retrofits, unique installations requiring specialized tools or professional assistance): free online support up to 1 email and 1 phone call of up to 15 minutes. Calls or emails beyond this require pre-payment for support of "$50/hr with a minimum $50 charge."

This policy ensures equal support for all customers. Where a product is not working properly there will be some flexibility; however, no support will be offered without proper documentation in the form of videos, photos, and detailed diagrams or descriptions.

Standard return policy

In the unlikely event that you are not completely satisfied, and all options have been explored, you can return the product for a refund. Refunds are issued as follows:

  • Opened or unopened – 20%–30% restocking fee.
  • "Electronic components cannot be returned once installed."
  • Opened, completely installed – will not be accepted (only indirect exchange will be considered).
  • Shipping is always non-refundable.
  • "Custom headlights are not refundable once received (this includes Projectors, Custom Paint, Custom Angel Eyes Installations) no exceptions."
  • Customer pre-orders on high-value and high-demand products will be charged a cancellation fee of a minimum 15% (no exceptions).

"Returned parts must be in clean, unused, original condition, packed in the manufacturer's original packaging, and received by Umnitza within 30 days of purchase of merchandise." No returns 30 days from purchase of product. Store credit is available on a case-by-case basis after 60 days (store credit up to 12 months from date of purchase). No exceptions.

No return will be accepted without proof of purchase and date of sale. All items are inspected before a refund is issued. No COD refunds are accepted. All returns must have signature confirmation. No returns will be accepted without prior authorization. Please contact us before returning anything.

"You can expect to receive your refund within four weeks of shipping your package back to us." This estimate covers return shipping (up to 14 days), product inspection (up to 5 business days) and processing by your bank or card issuer (up to 5 business days). Per policy since May 2019, "Paypal refunds will be refunded minus associated Paypal fees."

Packages must be returned to:
Umnitza Returns
2170 Commerce Ave, Suite Q
Concord, CA 94520

Product-specific return policy

Electronics

"Electronics (including LED bulbs or tails) returns must be initiated within 30 days of the purchase date, not delivery unless previous arrangements have been made." Items must arrive at the warehouse within 30 days of purchase and be returned in original condition for a full refund. A partial refund of up to 70% is issued if returned items have been opened, used, or returned late.

Bumpers and oversized body parts

"Bumpers/Body Parts are not returnable once the part is painted or modified to accept external parts (lips, diffusers, etc.)." Buyers pay return shipping for bumper returns; all painted body parts are FOB origin at pickup by the freight company. "Insurance must be purchased for painted bumpers at the time of purchase. We are not responsible for any shipping damage on painted bumpers."

Shipping damage & insurance

When packages appear damaged on arrival, note the condition of the container over your signature on the receipt; if damage is discovered after opening, notify the carrier immediately. "We package ALL products at the utmost care. It is the responsibility of the customer to request insurance of product at the time of purchase." "We are not responsible for broken shipments where insurance is not selected or requested at the time of the shipment." Contact us within 48 hours for missing items or incomplete orders.

Liability and product use

"It is the responsibility of the customer to see that the use of their vehicle and items purchased comply with federal, state, and local regulations." If you are unsure about an item's legality or road-worthiness, contact us immediately for verification. "It is the responsibility of the customer to determine if the product described on the site matches or suits their needs." If you have any concerns, email us before purchase to ensure the best possible delivery.

Shipping policy and terms

Products ship via FedEx Ground, USPS Priority Mail, RL Carriers, Pilot Freight, Vision Express, or other freight services unless pre-approved in advance. Shipments include signature confirmation and are non-insured by default. USPS is used exclusively for APO/military and overseas shipments under 30 lbs. We are not responsible for any duties, customs, VAT or similar costs — these must be paid by the recipient. "If you would like insurance, please contact us PRIOR TO SHIPPING THE ITEM."

Oversized shipping

Bumper shipments — including side skirts, some front lip spoilers and some other body parts — ship by freight carrier only. "If you refuse your delivery without inspection, miss your delivery appointment(s) or return a non-defective or undamaged product, you will incur original shipping charges along with actual return shipping fees." Return shipping fees typically range from $150 to $695 but may be more for larger items. All shipments are FOB origin.

Guarantee / warranty / advertised pricing

"All parts are guaranteed to be first quality merchandise." No warranty is expressed or implied where damage is due to improper installation or abuse. Special-order, custom-designed and other specialty items are not returnable or refundable once the order is placed.

The following products cannot be returned or exchanged:

  1. "Products that have been physically or aesthetically damaged or modified during installation - this includes headlights, fog lights, bumpers that have been painted, or similar customization."
  2. Custom parts such as etched lenses.
  3. Products purchased from the Closeouts category.
  4. "Special orders, i.e. any item that has been ordered on behalf of the client and 14 days has passed."

"Customers assume all liability and risk when using high performance products." There is no warranty, expressed or implied, for parts used in competition, track, AutoX or driving-school events. Warranty is non-transferable to non-original purchasers. "No warranty is offered on electrical parts, unless they are defective within 30 days of purchase."

Lifetime warranty products (Predator, Xenon, and other like-labeled products) are handled as follows: within 30 days, free replacement and free shipping to the 48 contiguous US states; after 30 days, "$10 shipping and handling for Angel Eyes Products, $35 for International (non-48 states US)." Warranty is valid for the original purchaser only, with the original purchase receipt. "The warranty expressed herein will not and does not protect you from Acts of God, normal wear and tear, or damage caused by natural or unnatural weather related disasters, collision, or engine failure."

"Prices on the web site are subject to change without notice." All orders are charged at the time of order completion. We reserve the right to cancel, refund or amend an order due to pricing errors where following through would be "unconscionable" to the company; for pricing errors above a certain margin (usually 5% or more) you will be given the choice to proceed at the correct price or cancel.

Additional information

Missing parts

Should you discover a part is missing, review your assembly instructions to locate the part number needed. You have 15 days to let us know of a missing part. We are not responsible for theft at the destination address.

Gift returns

If you receive a gift purchased from Umnitza, you may return an eligible item and a credit (up to 12 months) will be issued to the original purchaser's account, within the timeframe stated in the Standard Return Policy. Gift recipients may only initiate a return if their name appears on the shipping address of the order.

This is a summary of Umnitza's published Terms & Conditions, seeded for the new storefront and pending final legal review. For the authoritative and complete policy, contact [email protected].